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Customer Service Departmental Certificate

This program is offered at Clark State's Beavercreek, Online and Springfield locations.

This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization's customers. All courses can be applied to the associate degree in Management.

Course Title Credits
Fall
MGT 1060 Organizational Behavior 3
MGT 1115 Customer Relations 2
MGT 1120 Principles of Management 3
MKT 2000 Marketing Management 3
 
Spring
MGT 2020 Quality Management 3
ITS 1105 Computer Concepts and Software Applications * 3
PSY 1111 Introduction to Psychology 3
 
  Total Credit Hours 20

* Students with little or no computer background should enroll in ITS 0800 before taking other computer courses.  Students without adequate keyboarding skills should enroll in ITS 0810 before taking a computer class.