Customer Service Departmental Certificate
This program is offered at Clark State's Beavercreek, Online and Springfield locations.
This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization's customers. All courses can be applied to the associate degree in Management.
|MGT 1060||Organizational Behavior||3|
|MGT 1115||Customer Relations||2|
|MGT 1120||Principles of Management||3|
|MKT 2000||Marketing Management||3|
|MGT 2020||Quality Management||3|
|ITS 1105||Computer Concepts and Software Applications *||3|
|PSY 1111||Introduction to Psychology||3|
|Total Credit Hours||20|
* Students with little or no computer background should enroll in ITS 0800 before taking other computer courses. Students without adequate keyboarding skills should enroll in ITS 0810 before taking a computer class.