Team Leader Training

18 Hours

• Transition – Work Ethic
  · Making the Transition
  · Duties and Responsibilities
• Scheduling & Giving Assignments
  · Common Problems
  · 3 D’s
• Team Dynamics
  · Advantages of Team Building
  · Stages of Team Building
  · Building Blocks of Teams
• Associate Relations
  · Job Skill Analysis
  · Job Expectations and Duties
  · Cross Training
  · 8 Keys To Better Relations
• Communicating Effectively
  · Barriers
  · Types of Listening
  · Art of Listening
• Leadership, Coaching and Motivating
  · Leadership Styles
  · Ten Commandments
  · Self Assessment
  · Coaching Concepts
  · Development Model
  · Types of Motivation
  · 5 R’s of Motivation
• Dealing with Conflict
  · Conflict and Rage Management
  · Issues that Lead to Conflict
  · Conflict Outcomes
  · Conflict Analysis
• Attitudes at Work
  · High Performance Attitude
• Controlling
  · Scoreboards
  · Decision Making
  · Problem Solving