Professional Supervisory Certification Series

30 Hours

Our most popular program gives participants a comprehensive exposure to the five functional areas of supervision: planning, organizing, staffing, directing and controlling.

PLANNING

• Developing Goals
  · Organizational Goals
  · Daily Goals
• Accomplishing Goals
  · Planning
  · Prioritizing
• Organizing Work
  · Meeting Deadlines
  · Scheduling Work Effectively
• Delegation
  · Workflow
  · Giving Assignments
  · Work Distribution
  · Keeping Focused
  · Follow up
  · Giving Authority
• Projects
  · Vision
  · Plan
  · Implement
  · Measure Progress
  · Evaluate Results
• Being Proactive
  · Reactive vs. Proactive
  · Bringing It All Together

ORGANIZING

• Coordinating Activity
  · Identify and Clarify Activities
  · Grouping Activities According to Goals
  · Assignments
  · Coordinating Activity Through the Organization
• Span of Supervision
  · Factors Related to Span of Control
  · Balancing Control
• Intrapreneurship
  · Innovation
  · Creativity
  · Risk Taking
• Resource Utilization
  · Need
  · Type
  · Obtaining
  · Utilizing
• Manpower Utilization
  · Authority Distribution
  · Limitations of Staff
  · Empowerment
• Team Building
  · Advantages
  · Types and Roles
  · Building Blocks
  · Group Dynamics
  · Preventing Burn out

STAFFING

• Employee Orientation
  · Job Skill Analysis
  · Job Expectation/Technical and Non-technical
  · Clarifying the Duties
  · Assessing Progress
  · Giving Feedback
• Cross Training
  · Who, What, When, Why, How
  · Using the Model
  · Barriers
• Employee Relations
  · Treatment
  · Recognition
  · Rewards
• Assessing Growth and Development
  · Monitoring
  · Determine Needs
  · Provide Feedback
• Roles and Responsibilities
  · Job Standards
  · Responsibilities
  · Balancing Roles

DIRECTING

• Legal Consideration
  · Employer Liability
  · Supervisor Liability
  · Sexual Harassment
• Communicating Effectively
  · Elements of Communications
  · Barriers Associated with Communications
  · Listening Skills
  · Utilizing Feedback
• Leadership Skills
  · Styles of Leadership
  · Leadership Pyramid
  · Ten Commandments of Leadership
  · Managing vs. Leading
• Coaching for Optimal Performance
  · Coaching Model
  · Roles of the Coach
  · Developing Coaching Skills
• Motivating Employees
  · Types of Motivation
  · Internal vs. External
  · 5 R’s of Motivation
  · Creating an Environment for Motivation
• Dealing with Conflict
  · Counseling and Correcting Behavior
  · Behavior Cycle
  · Using the Action Plan to Correct Behavior

CONTROLLING

• Quality Improvement
  · Process Improvement
  · Value Added Analysis
  · S.W.O.T. Analysis
  · Internal vs. External Customers
• Quality Tools
  · Flow Charts
  · Check Sheets
  · Fishbone
  · Pareto Charts
  · Graphs
• Problem Solving
  · Problem vs. Opportunity
  · Problem Solving Model
  · Problem Solving Related to QI
• Scoreboards (Management by Eye)
  · Identify Focus
  · Analysis
  · Feedback
  · Progress
  · Employee Involvement
• Documentation
  · Records
  · Measurements
  · Analysis

ACTION PLAN