Problem Solving

4 Hours

Upon completion of this course, the student will be able to define and discuss logical/lateral thinking, examine and understand three options for problem solving, discuss and apply quality thinking, and examine and discuss quality tools

• Logical Thinking versus Lateral Thinking
  · Lateral thinking scenarios
• Force Field Analysis and driving/restraining forces
  · Attribute Analysis
  · Nominal Group Technique
• Action Plan and Quality Focus
  · Checklist for Quality Thinking
  · Quality Decision Making Process
• The Five Why’s
  · Visual Thinking
  · Flow Charts and Diagrams
  · Fishbone Cause and Effect
  · Charts
  · Brainstorming