Effective Team Communications

8 – 16 Hours

This course would, ideally, be an interactive, skill-building program. Instructional techniques and methods would include self-assessment instruments, cases, simulations, group discussion, role play, etc.

• Communication Concepts
  · Nature of Communication
  · Active Listening
  · Barriers to Effective Communication
  · Communication in a Team Environment
  · Using Feedback Techniques
  · Non-Verbal Communication
• Team Concepts
  · The Nature of Teams
  · Team Roles, Team Effectiveness, Organizational Effectiveness
  · Characteristics of Productive Work Teams
  · Conditions for Team Building
  · Team Building Processes
• Intragroup Processes
  · The Dynamics of Small Groups
  · Causes of Conflict
  · Responses to Conflict Situations
  · Managing Conflict
  · Resolving Conflict Situations