Effective Listening

4 Hours

Upon completion of this course, the student will be able to identify and discuss seven factors in the art of listening, recognize and discuss poor listening habits.

• The Seven Factors: P R E S E N T
  · Partnership
  · Review
  · Effort
  · Star Events
  · Empathy
  · Neutralize
  · Tenacity
• Eight most common poor listening habits;
  · Not paying attention
  · Pseudo-listening
  · Listening but not hearing
  · Rehearsing
  · Interrupting
  · Hearing what is expected
  · Feeling defensive
  · Listening for a point of disagreement