Certified Insurance Claims Specialist (CICS)
The Certified Insurance Claims Specialist course prepares individuals to work in the specialized flood insurance claims industry, with much of the curriculum also applicable to the insurance claims in general. The curriculum is divided into multiple unique topics ranging from insurance policy concepts to loss adjusting to water mitigation (a very specialized flood recovery offering). The certification course covers the following:
Customer Service Associate
This part of the course includes reinforcement exercises and skill practices that support learning, increase retention and foster strong beliefs in exceptional customer service. Course ends with a national certification in Customer Service.
Professional Development
- Insurance Terminology and HO-3 Policy: Learn the terminology used in property insurance to better understand an insurance policy, Homeowners 3 policy and its coverage and exclusions
- Midwest Work Ethic: Will address the attributes of what it takes to be a valued employee. Interpersonal as well as personal attributes will be discussed.
- Gramm-Leach-Bliley Act: Covers the Federal law and how it applies to disclosure and record-keeping of consumers and how it applies to insurance.
- Telephone Techniques: Discuss the proper way to converse with customers in a professional manner. Discussion topics will include enunciation, focus on the customer, pacing, etc.
- Legalities / Claims Note-Taking: Covers the procedures of properly processing a claim form and the legal implications of improper claims reporting.
AIC 33-Claim Handling Principle / Practices
Property insurance coverage and how the claim is handled in terms of covered perils, policy structure, valuation and exclusions.
AIC 35 – Property Loss Adjusting
Process of calculating a claim from start to finish in terms of determining the actual loss amount.
Xactimate 27 is the latest version of the leading claims estimating software solution from Xactware. Xactimate 27 has been significantly redesigned with a host of new features that streamline the claims estimating process for insurance companies, restoration contractors, independent adjusters, remodelers, and specialty service providers.
Water Mitigation
Learn industry standards in water loss mitigation, psychrometry (the science of drying), moisture content of different structural materials, health and safety in drying structures and how to dry structures rapidly without demolition utilizing the latest technology and equipment. Participate in flooding a real house with furnishings with over 1,000 gallons of water, extracting the water and drying materials with the use of specialty equipment and meters.
Background check and drug screening required prior to water mitigation training.
Course Schedule
Eight-week day program: Monday - Friday, 8:30 a.m.- 5 p.m.
Fourteen-week evening program: Tuesday, Wednesday, Thursday, 6 p.m - 9 p.m.
Course Fee: $5,840. Scholarships are available for this training. Financial aid may be possible through Workforce Investment Act (WIA) funds.
|
