Soft Skills Training

Effective employee training means increased productivity. Increased productivity means a more effective organization. Clark State's Corporate and Community Services offers Soft Skills Employee Training that will help your company cope with the demands of today's competitive environment.

Clark State's Soft Skills Employee Training Program provides your employees with a variety of learning options, all focused on improving performance in the workplace. Our instructors bring the latest business techniques and principles into the classroom in an engaging, interactive setting that will motivate your employees to learn and advance on the job.

We deliver instruction on site at your facility or at our campus, on a flexible schedule. Clark State can customize the course content to meet your company-specific needs. And, every employee is awarded a certificate upon completion of our training courses.

Leadership - Rules of Engagement

• Develop the leader within you
• Provide the focus
• Attitude of the leader sets the tone
• Empower people
• Celebrate success

High Performance Attitude

• Causes of bad attitudes
• Characteristics of high performing attitudes
• How to change attitudes of others
• Attitudes and stress, how they are related

Mentoring

• Goals and types of mentoring
• Roles of mentors and employees
• Tips and strategies
• Setting and accomplishing goals
• Communicating effectively

Customer Service

• Defining the customer
• Core skills of good customer service
• Building the relationship
• Enhancing customer service
• Managing customer service centers

High Performance Teams

• Build, manage, motivate and keep teams focused
• Team building
• Coaching for optimal team performance
• Motivating teams
• Dealing with conflict within teams

Professional Supervisor Certification Series - Our most popular course!

• Transition
• Planning
• Organizing
• Staffing
• Directing
• Controlling
• Action plans

Other Soft Skill Employee Training Programs

• Team leader training
• Managing change
• Diversity/harassment
• Problem solving
• Project management
• Servant leadership
• Stress management
• Time management

For more information, contact Corporate and Community Services at 937/328-6079.