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Frequently Asked Questions

What is expected of me while on campus?

Wear a mask.
Ohio is under a mandatory, statewide face covering order. If you do not have a face covering, disposable masks are available.

Sign in and out.
Sign in sheets are located at each building entry. Be sure to sign in when you arrive on campus and sign out when you leave.  

Maintain physical distance.
Stay at least six feet away from other people whenever possible, in addition to wearing a mask.

Wash and sanitize your hands often.
Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing. There are several hand sanitizer dispensers placed throughout campus.

Leave campus if you develop symptoms and let us know.
If you begin to feel ill while you are on campus, please leave campus immediately and notify your instructor and Nina Wiley, Dean of Student Engagement and Support Services.

Will I have to wear a face covering when I come to campus?

Yes. All students, faculty, staff and visitors to Clark State are required to wear a face covering when on campus. Wearing a face covering will help protect people around you, including those at higher risk of severe illness from COVID-19. The spread of COVID-19 can be reduced when masks are used along with other safety protocols, including physical distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

Will we be practicing physical distancing in the classroom?

Yes. Classrooms have been reconfigured for physical distancing. In some cases, furniture has been removed from classrooms and seats have been distanced six feet. It is important that furniture is not moved around inside classrooms.

How will we participate in labs?

We have developed specific plans for labs on campus. Mask-wearing will be required in these settings, although physical distancing will not be possible at all times and in every situation. 

Who is my Success Coach or TRIO advisor?

If you are unfamiliar with who your advisor is, please login to, click on Self-Service, Student Planning, Go to Plan & Schedule, and then finally Advising. This will list your academic advisor. If you do not see a name and email there, email or so you can be directed to the correct person.

How do I contact my Success Coach or TRIO advisor?

You can connect with your Success Coach or TRIO advisor using several different methods:

  • Virtual Advising - Face-to-face interaction and shared screens using a computer or phone
  • Email
  • Phone call

Students should contact your advisor directly to set up an appointment or email or

How do I meet with my success coach or TRIO advisor?

You can meet with your success coach or TRIO advisor in a couple of different ways. We are offering virtual advising that allows the you and your advisor to have a face-to-face interaction and share screens with each other. You can email or text your advisor directly to set up an appointment.

What do I need for a virtual advising session?

You will need access to a computer, internet, and a phone if the audio quality through the computer is poor. The sessions are held using web-based applications that you can load on your computer (or phone) in a matter of minutes. It may be a good idea to login to the system 5-10 minutes prior to the start of the session to troubleshoot any possible issues. All the information needed to connect will be sent in an email, as well as steps for setting up the conference and troubleshooting any issues.

What if I don’t have the technology for virtual advising?

You can still work with your advisor to have questions answered, register, and develop academic plans, through email and phone conversations.

I have unofficial transcripts and need to register as a transient (visiting) student. What should I do?

Please forward your unofficial transcripts to Along with information on what courses you would like to take, your name, and ID number. We will work on registering you by email to make the process simple.

Please include the following information:

  • Your full name
  • Student ID number
  • Course Number
  • Class Section

When will I graduate if my degree requirements have been met?

On Saturday, August 15 at 10 a.m. a video of Clark State’s virtual commencement ceremony will be made available on the College website, Facebook, Twitter and YouTube. We hope you will safely gather with your families online to hear formal remarks from Clark State’s leadership, encouraging words from our student speaker and the conferring of degrees and certificates.

How will I receive my diploma?

Once you have successfully completed your program requirements and final grades have been received from faculty, your degree/certificate will be verified by Records and Registration and, your graduation status will be posted on your official transcript. Your diploma and diploma cover will be mailed to you.

I’m under a lot of stress and feeling depressed/anxious.  What immediate resources are available? 

You are encouraged to contact Counseling Services at for assistance. Information about coping skills and crisis mental health helplines can be found at COVID-19 and Anxiety.

Can I use the Wellness Center?

Not yet. But, when it does open, attendance will be limited based on available space and ability to social distance with six feet between members/clients. Equipment will be arranged to provide a six-foot radius. Hand washing or sanitization will be required upon entry to the facility and will also be available throughout the Fitness Center. Disinfecting wipes will be used by each patron to sanitize equipment before and after use.

Can I visit the Mercy Health Clinic on campus?

Yes, but you must make an appointment. Call 937.523.9280 to make an appointment. Learn more on our Mercy Health Springfield Primary Care at Clark State webpage.

Where can I get tested for COVID-19?

The cost of the COVID test visit is included in the Student Health Service Fee. If you are exhibiting symptoms of COVID-19, follow the steps below:

  • Stay home, self-monitor your symptoms and temperature, and wear a mask.
  • Call the Mercy Health Clinic at Clark State to discuss your symptoms with the nurse practitioner.
  • If symptoms warrant testing, the nurse practitioner will direct you to the RED clinic.
  • Recommendations of self-isolation until test results return. If test results are positive, self-isolation for 14 days.
  • All test results will be sent through patients’ My Chart account when test is complete. Mercy Health Clinic at Clark State staff, as well as Clark County Combined Health District, will call all positive test results with further instructions.
  • Test turn-around time currently is 48-72 hours.

RED Clinic Location: 30 West McCreight Ave, Suite 110  |  Springfield, Ohio 45504
Use parking lot at Entrance C  |  937.523.9632

Monday – Friday: 8 a.m. - 12 p.m. Symptomatic and orders only patients.
Tuesday and Thursday: 1 – 5 p.m. Asymptomatic patients. This is in addition to the morning symptomatic clinic.

What should I do if I am having difficulty with one of my courses?

Your first step is to communicate any concerns related to instruction and learning to your instructor. Your instructor can help you with understanding course requirements and receiving course content. Instructors can also help you with navigating Blackboard or any new online format you need to access. Technology-related questions or problems may be addressed by submitting an IT Help Center ticket

The following support services may also be helpful:
Virtual English Tutoring- Go Blackboard>Organizations>Online Tutoring>Tutoring.
Additional Virtual Tutoring options will soon be available- watch for new communication.

Are Letters of Accommodation still in effect for online course format?

Yes, accommodations are still in place for students even when receiving instruction online. You will need to review your Letters of Accommodation, touch base with your instructors to communicate about your accommodations and touch base with the Office of Accessibility Services support staff as needed for support. Online format will, in some cases, change how and when accommodations will need to be utilized.

Will my online tests be adjusted for my extended time?

There will be no in-person test proctoring services offered for online testing. Your instructors have been informed about their need to extend test time limits for online tests for students with this accommodation. It will be important for you to communicate with your instructors about your needs and express any concerns that you have regarding testing. Please communicate with the Office of Accessibility Services as needed.

Does online format effect Modified Attendance Agreements and extended time on assignments?

Completed Modified Attendance Agreements will continue to be honored although reasonable modifications to the structure of the agreement may be needed with the shift to online instruction. You should communicate with your instructors regarding any additional barriers the new online format presents to you with regard to assignment deadlines.

How will testing accommodations such as a reader or test scribe be provided?

Students with the applicable disability have access to Read/Write/Gold technology which they can use on their home computers. Testing situations needing scribes or other accommodations will be evaluated on a case-by-case basis and technology such as GoToMeeting or Lifesize will be utilized as needed. Please reach out to Office of Accessibility Services staff for support.

What if I have a note taker accommodation?

If your instructor has removed the lecture format of instruction, you may not need a note taker because you will not be required to take notes under a lecture setting. If your instructor has arranged for live class meetings when you will need to take notes, you will need to talk to your instructor about receiving notes from your volunteer note taker. Your instructor may also be able to provide other lecture note support to you. Communication with your instructor is important to remove any barriers to your learning.

What if I have other questions about my accommodations that are not addressed in this communication?

Communication with your instructors is the first place to start and then please contact your Office of Accessibility Services staff person through the information provided, above. We are here to support you through these unusual changes to your educational experience.

Will my class meet in person?

Many of the hands on classes in the School of Business and Technology will be meeting in person in the following areas (AGR, DSL, ENT, HVC, INT, WLD and NTK 1110 and 1120). Please check your schedule to determine location.

What if I have a question?

If you have any questions for classes within the School of Business and Applied Technologies, please reach out to us at 937.328.6037 and we will be happy to assist you.

How will I complete the clinical requirements for my healthcare program?

This depends on your program. Most programs have already made arrangements for you to complete and are hoping to provide ways for students to complete the clinical requirements as found in your schedule. Some programs are permitted by their accrediting organization to substitute simulations and other projects for the clinical requirements, but others are not. The best way to get accurate and current information related to your healthcare clinical requirements is to ask the program coordinator or the faculty member teaching your class.

How will I complete the practicum requirements for my program?

This depends on your program. Some programs are planning to substitute other projects for the practicum requirements, but others are not. The best way to get accurate and current information related to your practicum requirements is to ask the program coordinator or the faculty member teaching your class.

My class has a lab with it. How will I be able to complete my lab requirements?

Labs are scheduled to meet on campus in the regular face-to-face format as noted in your schedule. Labs will be conducted safely with students required to wear PPE as specified by the instructor. For certain labs, students may work in small groups and/or be spaced out to maintain physical distancing. For labs that require students to practice on each other where it is impossible to maintain physical distance, students will be wearing PPE and instructed by faculty how best to remain safe. The most accurate way to receive current information related to your lab class is to ask the faculty member teaching your class.

How and when will I take my final exams?

Final exams will be completed virtually as noted in your schedule. Your instructor will provide information related to how the final exam will be conducted.

I’m not used to taking online or virtual classes and I’m afraid I won’t do well in this format. How can I be successful in passing my classes?

Each faculty member is committed to helping you be successful in your class. This is a change for all of us, but we are committed to helping you be successful. The best thing for you to do is to stay engaged in your class and communicate regularly with your faculty member and your classmates. Remember that we are all in this together and each of us is responsible to help those around us. This will help all of us navigate this pandemic.

Is there tutoring available during this time?

If you would like to take advantage of virtual tutoring, please email  from your Clark State email with your Student ID#, Course, and your availability. Our goal is to respond to all requests within 24-48 hours, with the exception of weekends