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Frequently Asked Questions

Frequently Asked Questions

Who is my Success Coach or TRIO advisor?

If you are unfamiliar with who your advisor is, please login to, click on Self-Service, Student Planning, Go to Plan & Schedule, and then finally Advising. This will list your academic advisor. If you do not see a name and email there, email or so you can be directed to the correct person.

How do I contact my Success Coach or TRIO advisor?

You can connect with your Success Coach or TRIO advisor using several different methods:

  • Virtual Advising - Face-to-face interaction and shared screens using a computer or phone
  • Email
  • Phone call

Students should contact your advisor directly to set up an appointment or email or

How do I meet with my success coach or TRIO advisor?

You can meet with your success coach or TRIO advisor in a couple of different ways. We are offering virtual advising that allows the you and your advisor to have a face-to-face interaction and share screens with each other. You can email or text your advisor directly to set up an appointment.

What do I need for a virtual advising session?

You will need access to a computer, internet, and a phone if the audio quality through the computer is poor. The sessions are held using web-based applications that you can load on your computer (or phone) in a matter of minutes. It may be a good idea to login to the system 5-10 minutes prior to the start of the session to troubleshoot any possible issues. All the information needed to connect will be sent in an email, as well as steps for setting up the conference and troubleshooting any issues.

What if I don’t have the technology for virtual advising?

You can still work with your advisor to have questions answered, register, and develop academic plans, through email and phone conversations.

I have unofficial transcripts and need to register as a transient (visiting) student. What should I do?

Please forward your unofficial transcripts to Along with information on what courses you would like to take, your name, and ID number. We will work on registering you by email to make the process simple.

Please include the following information:

  • Your full name
  • Student ID number
  • Course Number
  • Class Section

When will I graduate if my degree requirements have been met?

Clark State’s Commencement (Graduation) Ceremony has been postponed until Saturday, August 15, 2020. Though this is later than originally planned, the reason for the celebration has not changed. We are excited and looking forward to celebrating your accomplishments with you and your family and friends.

How will I receive my diploma?

Once you have successfully completed your program requirements and final grades have been received from faculty, your degree/certificate will be verified by Records and Registration and, your graduation status will be posted on your official transcript. Your diploma will be mailed to you. Diploma covers will be handed out at the Commencement Ceremony on August 15.

I’m under a lot of stress and feeling depressed/anxious.  What immediate resources are available? 

You are encouraged to contact Counseling Services at for assistance. Information about coping skills and crisis mental health helplines can be found at COVID-19 and Anxiety.

What should I do if I am having difficulty with one of my courses?

Your first step is to communicate any concerns related to instruction and learning to your instructor. Your instructor can help you with understanding course requirements and receiving course content. Instructors can also help you with navigating Blackboard or any new online format you need to access. Technology-related questions or problems may be addressed by submitting an IT Help Center ticket

The following support services may also be helpful:
Virtual English Tutoring- Go Blackboard>Organizations>Online Tutoring>Tutoring.
Additional Virtual Tutoring options will soon be available- watch for new communication.

Are Letters of Accommodation still in effect for online course format?

Yes, accommodations are still in place for students even when receiving instruction online. You will need to review your Letters of Accommodation, touch base with your instructors to communicate about your accommodations and touch base with the Office of Accessibility Services support staff as needed for support. Online format will, in some cases, change how and when accommodations will need to be utilized.

Will my online tests be adjusted for my extended time?

There will be no in-person test proctoring services offered for online testing. Your instructors have been informed about their need to extend test time limits for online tests for students with this accommodation. It will be important for you to communicate with your instructors about your needs and express any concerns that you have regarding testing. Please communicate with the Office of Accessibility Services as needed.

Does online format effect Modified Attendance Agreements and extended time on assignments?

Completed Modified Attendance Agreements will continue to be honored although reasonable modifications to the structure of the agreement may be needed with the shift to online instruction. You should communicate with your instructors regarding any additional barriers the new online format presents to you with regard to assignment deadlines.

How will testing accommodations such as a reader or test scribe be provided?

Students with the applicable disability have access to Read/Write/Gold technology which they can use on their home computers. Testing situations needing scribes or other accommodations will be evaluated on a case-by-case basis and technology such as GoToMeeting or Lifesize will be utilized as needed. Please reach out to Office of Accessibility Services staff for support.

What if I have a note taker accommodation?

If your instructor has removed the lecture format of instruction, you may not need a note taker because you will not be required to take notes under a lecture setting. If your instructor has arranged for live class meetings when you will need to take notes, you will need to talk to your instructor about receiving notes from your volunteer note taker. Your instructor may also be able to provide other lecture note support to you. Communication with your instructor is important to remove any barriers to your learning.

What if I have other questions about my accommodations that are not addressed in this communication?

Communication with your instructors is the first place to start and then please contact your Office of Accessibility Services staff person through the information provided, above. We are here to support you through these unusual changes to your educational experience.

Will my Coop continue?

Yes, if your coop site is willing to have you continue to work and you feel safe doing so. If you can no longer continue to go to your site, please contact us to discuss alternative plans

Will labs continue?

At this time we are looking at appropriate methods to utilize to meet our lab requirements with hopes to enact physical distancing. More information will be shared by your faculty.

How will I complete the clinical requirements for my healthcare program?

This depends on your program. Some programs are permitted by their accrediting organization to substitute simulations and other projects for the clinical requirements, but others are not. Some programs are hoping to provide ways for students to complete the clinical requirements during the summer. The best way to get accurate and current information related to your healthcare clinical requirements is to ask the program coordinator or the faculty member teaching your class.

How will I complete the practicum requirements for my program?

This depends on your program. Some programs are permitted by their accrediting organization to substitute other projects for the practicum requirements, but others are not. The best way to get accurate and current information related to your practicum requirements is to ask the program coordinator or the faculty member teaching your class.

My class has a lab with it. How will I be able to complete my lab requirements?

This depends on the lab you have. For some labs, faculty are finding virtual simulations that allow you to learn electronically the things you would have learned hands-on in the face-to-face lab. For other labs that require students to practice on each other where it is impossible to maintain 6 feet of physical distance, faculty are currently planning to hold the labs during the summer. The best way to get accurate and current information related to your lab class is to ask the faculty member teaching your class.

How and when will I take my final exams?

Plans for final exams continue to evolve. While some faculty have already made plans for you to take final exams electronically, for other classes the exams need to be proctored. The best way to get accurate and current information related to your class is to ask the faculty member teaching your class.

I am scheduled to have my orientation for the Practical Nursing program April 22 or April 23. How will the orientation occur?

The Practical Nursing faculty are planning an electronic orientation for you. The best thing for you to do is return your acceptance card and watch your Clark State email for information.

I am scheduled to have my orientation for the Registered Nursing program April 21, April 22 or April 23. How will the orientation occur?

The Registered Nursing faculty are planning an electronic orientation for you. The best thing for you to do is watch your Clark State email for information.

When will I be able to complete my STNA course and clinicals?

The Ohio Department of Health requires that all STNA courses are taught face-to-face. Depending on the severity of COVID-19 in our area, we are considering allowing small groups of students to complete their STNA course. Completing the clinical requirements depends on getting you into long-term care facilities, and we are not sure when we will have permission to send you to a clinical site. The best way to get accurate and current information related to your STNA class and clinical is to ask the program coordinator or faculty member teaching your class.

I’m not used to taking online classes and I’m afraid I won’t do well in this format. How can I be successful in passing my classes?

Each faculty member is committed to helping you be successful in your class. Suddenly switching to an online format is not what your faculty member would have preferred either. The best thing for you to do is to stay engaged in your class and communicate regularly with your faculty member and your classmates. Remember that we are all in this together and each of us is responsible to help those around us. This will help all of us navigate this crisis.

Is there tutoring available during this time?

If you would like to take advantage of virtual tutoring, please email  from your Clark State email with your Student ID#, Course, and your availability. Our goal is to respond to all requests within 24-48 hours, with the exception of weekends

What if I've traveled recently?

If you have traveled within the past fourteen (14) days to a high traffic, domestic tourism area within the United States or to any area outside of the United States, please notify Clark State by sending an email to us at We will assist you in determining the proper course of action to ensure your and your family’s safety as well as the safety of your fellow students, faculty, staff and community members at Clark State.

Current guidance suggests that everyone should avoid all non-essential out-of-state travel and consider cancelling new travel plans. Settings such as large meetings or conferences and any place that has declared a state of emergency due to the virus should be avoided. Travel guidance from the U.S. Department of State and public health agencies continues to change, and there is no way to anticipate if, or when, additional travel restrictions may be issued that could impact your ability to return to campus. 

What is coronavirus and is there a difference between coronavirus and COVID-19?

According to the Centers for Disease Control (CDC), coronaviruses are so named due to their physical shape with crown-like spikes on their surface. Coronaviruses are not new and as of this writing, there are 7 different types that currently affect humans. Four of these types generally represent a variety of viruses that cause the common cold. The three remaining variants are called the Middle East Respiratory Syndrome (MERS), severe acute respiratory syndrome (SARS), and the virus we are seeing now in the news called novel coronavirus disease (COVID-19). The recommendations on this page in general refer to this specific variant.

What is Clark State doing to reduce the risk that I might be exposed?

Currently, Clark State emergency response teams are meeting weekly (but communicating daily) to share federal, state, and local guidance on this evolving situation. Teams of people are working day and night to provide a clean and safe environment. This means increased levels of cleaning, new tools to combat an array of communicable diseases, increased levels and durations of cleaning, updating policies, plans, and procedures to prepare for events that may change the way we operate, and more.

What if I am scheduled to travel to a state or city with a known case or if I am planning on traveling out of the country?

One of the best resources available to you is using the CDC guidance for travel, available at This site provides details on the various travel advisories to locations. Additional information about travel from the CDC is available here

What should I do if I feel sick?

The best course of action for anyone demonstrating symptoms is to stay at home and away from others. The CDC provides some excellent recommendations:

  • Stay home except to get medical care
    People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.
  • Separate yourself from other people and animals in your home
    People: As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available.
    Animals: You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask. See COVID-19 and Animals for more information.
  • Call ahead before visiting your doctor
    If you have a medical appointment, call the healthcare provider and tell them that you have or may have COVID-19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.