This person will manage and supervise the day-to-day IT Help Desk and User Support operations to directly support desktops, laptops, software, phones and related technologies for students, faculty and staff college-wide ensuring technology issues are resolved timely in accordance with established service standards. Key duties performed in this position include service deployment planning, alignment of service and support offerings with College mission and needs and professional communication with the College community in a user-friendly manner on various technology and support related topics. Additionally, this position regularly interfaces with other IT personnel in order to address issues that may be outside of the scope of the service functions of the department. The incumbent will be responsible for leadership of both staff and student workers to identify common problems that might be resolved at first contact. This working manager will not only be responsible for leading and managing the department but they will handle direct support tasks, hardware and software acquisition, and support everyone in the department.