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Customer Service Short-Term Technical Certificate

Customer Service Short-Term Technical Certificate

This program is available at the Beavercreek, Online and Springfield - Leffel Lane locations.

This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization's customers.

All courses can be applied to the associate degree in Management. Students should follow the recommended sequencing of courses, with consideration to the pre/co-requisites, including college preparatory (CPE) requirements.

All business students are expected to use information technology skills as it applies to course requirements within all management options.

Career Information

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Outcomes and Curriculum

Upon completion of this certificate, a student will be able to do the following:

  • Apply basic business and management concepts, skills, and tools.
  • Effectively use communications and human relations knowledge and skills.
  • Listen and speak in a professional manner to customers.
Course Title Credits
MGT 1060 Organizational Behavior 3
MGT 1115 Customer Relations 2
MGT 1120 Principles of Management ^ 3
MKT 2000 Marketing Management ^ 3
MGT 2020 Quality Management 3
ITS 1105 Computer Concepts and Software Applications ^* 3
PSY 1111 Introduction to Psychology 3
  Total credit hours 20
^ Prior Learning Assessment (PLA) Credit Available.

* Students with little or no computer background should enroll in ITS 0800 before taking other computer courses.  Students without adequate keyboarding skills should enroll in ITS 0810 before taking a computer class.