Customer Service Short-Term Technical Certificate
This program is offered at Clark State's Beavercreek, Online and Springfield - Leffel Lane locations.
This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization's customers.
- Apply basic business and management concepts, skills, and tools.
- Effectively use communications and human relations knowledge and skills.
- Listen and speak in a professional manner to customers.
All courses can be applied to the associate degree in Management. Students should follow the recommended sequencing of courses, with consideration to the pre/co requisites, including college preparatory (CPE) requirements.
All business students are expected to use information technology skills as it applies to course requirements within all management options.
Read the Gainful Employment Disclosure for the Customer Service Short-Term Technical Certificate.
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|MGT 1060||Organizational Behavior||3|
|MGT 1115||Customer Relations||2|
|MGT 1120||Principles of Management||3|
|MKT 2000||Marketing Management||3|
|MGT 2020||Quality Management||3|
|ITS 1105||Computer Concepts and Software Applications *||3|
|PSY 1111||Introduction to Psychology||3|
|Total Credit Hours||20|
* Students with little or no computer background should enroll in ITS 0800 before taking other computer courses. Students without adequate keyboarding skills should enroll in ITS 0810 before taking a computer class.
Class Schedule Planning
The planning schedule below indicates when and where courses in your program of study will be offered for the next two academic years. This is helpful information when planning your class schedule for each semester.
Disclaimer: This information is for planning purposes only and does not guarantee availability. Clark State Community College will make every effort to offer courses as listed above but reserves the right to change, add, and cancel course offerings for unforeseen circumstances.