WHAT IS ITIL?
The Information Technology Infrastructure Library (ITIL) is a compendium of documents and processes that describe best practices for delivering IT services. It provides a systematic approach to managing IT services that integrates IT with risk management, customer service and cost control. It provides the foundation for a stable IT environment that grows, scales and changes with an organization's needs.
WHY IS ITIL IMPORTANT?
Many leading organizations have adopted the Information Technology Infrastructure Library (ITIL) framework for managing their IT assets and systems. The ITIL framework specifies a platform of services that standardize IT systems that can otherwise become chaotic and difficult to manage. ITIL helps organizations, especially large enterprises, align their IT resources with their overall strategies.
HOW DOES CERTIFICATION HELP YOU?
Completing a certification such as ITIL 4 Foundation identifies an IT Manager as a professional who is committed to a strategic view of IT services. ITIL 4 Foundation certification signals to employers and team members that a prospective employee has undergone an organized program of study and examination around the key principles of the ITIL framework.
WHAT JOB TITLES ARE ASSOCIATED WITH AN ITIL 4 FOUNDATION CERTIFICATION?
With an ITIL 4 Foundation Certification, you will have access to multiple disciplines, where some common titles include:
- Business Relationship Manager
- Demand Manager
- Financial Manager
- IT Steering Group (ISG)
- Service Portfolio Manager
- Service Strategy Manager