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Frequently Asked Questions

Frequently Asked Questions

What is expected of me while on campus?

Wear a mask.
Ohio is under a mandatory, statewide face covering order. If you do not have a face covering, disposable masks are available.

Sign in and out.
Sign in sheets are located at each building entry. Be sure to sign in when you arrive on campus and sign out when you leave.  

Maintain physical distance.
Stay at least six feet away from other people whenever possible, in addition to wearing a mask.

Wash and sanitize your hands often.
Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing. There are several hand sanitizer dispensers placed throughout campus.

Leave campus if you develop symptoms and let us know.
If you begin to feel ill while you are on campus, please leave campus immediately and notify your instructor and Nina Wiley, Dean of Student Engagement and Support Services.

Will I have to wear a face covering when I come to campus?

Yes. All students, faculty, staff and visitors to Clark State are required to wear a face covering when on campus. Wearing a face covering will help protect people around you, including those at higher risk of severe illness from COVID-19. The spread of COVID-19 can be reduced when masks are used along with other safety protocols, including physical distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

Will we be practicing physical distancing in the classroom?

Yes. Classrooms have been reconfigured for physical distancing. In some cases, furniture has been removed from classrooms and seats have been distanced six feet. It is important that furniture is not moved around inside classrooms.

How will we participate in labs?

We have developed specific plans for labs on campus. Mask-wearing will be required in these settings, although physical distancing will not be possible at all times and in every situation. 

Who is my Academic Advisor or TRIO advisor?

If you are unfamiliar with who your advisor is, please login to, click on Self-Service, Student Planning, Go to Plan & Schedule, and then finally Advising. This will list your academic advisor. If you do not see a name and email there, email or so you can be directed to the correct person. Check out our advising hours and schedule a meeting with an advisor.

I’m under a lot of stress and feeling depressed/anxious.  What immediate resources are available? 

You are encouraged to contact Counseling Services at 937.328.7961 (24/7 access to a mental health counselor) or email at for assistance. Information about coping skills and crisis mental health helplines can be found at COVID-19 and Anxiety

Can I use the Wellness Center?

Yes, attendance will be limited based on available space and ability to social distance with six feet between others using the facility. Equipment will be arranged to provide a six-foot radius. Hand washing or sanitization will be required upon entry to the facility and will also be available throughout the Fitness Center. Disinfecting wipes will be used by each patron to sanitize equipment before and after use. The Wellness Center will be open Monday – Friday, 9 a.m. – 4 p.m.

Can I visit the Mercy Health Clinic on campus?

Yes, but you must make an appointment. Call 937.523.9280 to make an appointment. Learn more on our Mercy Health Springfield Primary Care at Clark State webpage.

Where can I get tested for COVID-19?

The cost of the COVID test visit is included in the Student Health Service Fee. If you are exhibiting symptoms of COVID-19, follow the steps below:

  • Stay home, self-monitor your symptoms and temperature, and wear a mask.
  • Call the Mercy Health Clinic at 937.523.9280 to discuss your symptoms with the nurse practitioner.
  • If symptoms warrant testing, the nurse practitioner will direct you to the walk-in clinic.
  • Recommendations of self-isolation until test results return. If test results are positive, self-isolation for 10 days.
  • All test results will be sent through patients’ My Chart account when test is complete. Mercy Health Clinic at Clark State staff, as well as Clark County Combined Health District, will call all positive test results with further instructions.
  • Test turn-around time currently is 48-72 hours.

Walk-in Clinic Location: 30 West McCreight Ave, Suite 110  |  Springfield, Ohio 45504
Use parking lot at Entrance C  |  937.523.9050

Please call for an appointment to reduce your wait time in the clinic.

Monday – Friday: 8 a.m. - 8 p.m. Symptomatic patients.
Monday - Friday: 8 a.m. – 4 p.m. If you have a COVID-19 order from a provider.

What should I do if I am having difficulty with one of my courses?

Your first step is to communicate any concerns related to instruction and learning to your instructor. Your instructor can help you with understanding course requirements and receiving course content. Instructors can also help you with navigating Blackboard or any new online format you need to access. Technology-related questions or problems may be addressed by submitting an IT Help Center ticket

Are Letters of Accommodation still in effect for online course format?

Yes, accommodations are still in place for students even when receiving instruction online. You will need to review your Letters of Accommodation, touch base with your instructors to communicate about your accommodations and touch base with the Office of Accessibility Services support staff as needed for support. Online format will, in some cases, change how and when accommodations will need to be utilized.

Will my online tests be adjusted for my extended time?

Instructors have the ability to extend test time limits for online tests for students with this accommodation. It will be important for you to communicate with your instructors about your needs and express any concerns that you have regarding testing. Please communicate with the Office of Accessibility Services as needed.

Does online format effect Modified Attendance Agreements and extended time on assignments?

Completed Modified Attendance Agreements will continue to be honored although reasonable modifications to the structure of the agreement may be needed with the shift to online instruction. You should communicate with your instructors regarding any additional barriers the new online format presents to you with regard to assignment deadlines.

How will testing accommodations such as a reader or test scribe be provided?

If testing from home, students with the applicable disability have access to Read/Write/Gold technology which  can be used on their home computers. Students are also welcome to make an appointment to test in our Testing Centers using their accommodations (reader, scribe or other).

What if I have a note taker accommodation?

Feel free to speak with OAS about including the ability to audio record your courses as part of your accommodations. Otherwise, communication with your instructor is important to remove any barriers to your learning. You can ask if there are any resources they might be willing to share with you.

What if I have other questions about my accommodations that are not addressed in this communication?

Communication with your instructors is often a good place to start, but please contact the Office of Accessibility Services with any outstanding questions. We are here to support you!

Will my class meet in person?

The classes in the School of Business and Applied Technology will be meeting in the locations as noted in your schedule.

What if I have a question?

If you have any questions for classes within the School of Business and Applied Technologies, please reach out to us at 937.328.6037 and we will be happy to assist you.

Will I be permitted to complete the clinical requirements for my healthcare program?

The current plan is to have clinical placements as noted in your schedule. We may need to use substitute simulations and other projects for the clinical requirements if healthcare facilities begin restricting entry. The best way to get accurate and current information related to your healthcare clinical requirements is to ask the program coordinator or the faculty member teaching your class.

Will I be permitted to complete the practicum requirements for my program?

The current plan is to have the practicum placements as planned in your schedule. We may need to substitute other projects for the practicum requirements if agencies begin restricting entry. The best way to get accurate and current information related to your practicum requirements is to ask the program coordinator or the faculty member teaching your class.

My class has a lab with it. Will I be able to complete my lab requirements?

Labs are scheduled to meet on campus in the regular face-to-face format as noted in your schedule. Labs will be conducted safely as specified by the instructor. The most accurate way to receive current information related to your lab class is to ask the faculty member teaching your class.

I’m not used to taking online or virtual classes and I’m afraid I won’t do well in this format. How can I be successful in passing my classes?

Each faculty member is committed to helping you be successful in your class. This is an uncertain time for all of us, but we are committed to helping you be successful. The best thing for you to do is to stay engaged in your class and communicate regularly with your faculty member and your classmates. Remember we are all in this together and each of us is responsible to help those around us.

Is there tutoring available during this time?

Clark State tutoring can be accessed in two ways.

  1. Students can log into Blackboard > Tools > Brainfuse > search your topic/subject or click “SkillSurfer” to review practice tests for common standardized tests (TEAS, NCLEX, ACCUPLACER and more).
  2. If you’re unsure of what in person tutoring options are available, please email from your Clark State email with your student ID#, course and your availability. Our goal is to respond to all requests within 24-48 hours, with the exception of weekends.