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Customer Service

Credential:
Short-Term Technical Certificate
Locations:
Beavercreek, Online, and Springfield - Leffel Lane
Semester Credit Hours:
20
Total Tuition & Fees:
$3,246.6

Tuition is based on in-state, in-county rates. Totals do not include textbooks and other materials.

Overview

What if you could turn everyday interactions into opportunities to strengthen relationships and support organizational success? The customer service certificate equips you with the essential skills to deliver outstanding service to both internal and external customers. Designed to be completed in one year, this stackable certificate into the management associate’s degree builds your abilities in organizational behavior, customer relations, management principles, human resources and technology applications.

Course Requirements

Year One
Fall
Course Number Course Name Credit Hours
MGT 1060 Organizational Behavior
Credit Hours: 3
MGT 1115 Customer Relations
Credit Hours: 2
HRM 1725 Human Resource Management
Credit Hours: 3
ENG 1111 English I
Credit Hours: 3
Spring
Course Number Course Name Credit Hours
MGT 1120 Principles of Management ^
Credit Hours: 3
MGT 2000 Introduction to Project Management
or MGT 2020 Quality Management
or MGT 2650 Negotiation Skills
Credit Hours: 3
ITS 1105 Computer Concepts and Software Applications ^*
Credit Hours: 3
Footnotes

^ Prior Learning Assessment (PLA) Credit Available.

* Students with little or no computer background should enroll in ITS 0700 before taking other computer courses.  Students without adequate keyboarding skills should enroll in ITS 0710 before taking a computer class.

Terri Campbell

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